Membership Advisor

About Us

One Medical is a primary care platform challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to radically transform healthcare, which means tackling the frustrations of everyone involved - from patients and providers to employers and health networks.

Across the country, our members enjoy seamless access to comprehensive care at more than 180 locations across 28 cities (and counting!) as well as 24/7 access to virtual care powered by intelligent uses of technology. In addition to a direct-to-consumer membership model, we work with more than 7,000 companies to provide One Medical health benefits to their employees.

On January 31, 2020 we marked a milestone with our public listing on Nasdaq, but our work is far from over. As we continue to grow and broaden our impact, we're building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive.

The Opportunity

Membership Advisors help our patients navigate the intricate healthcare system by being their advocates and educators. We drive growth through one-to-one patient acquisition, introduce our innovative practice, welcome new members to One Medical, and guide them through the healthcare landscape. This role reports to the Membership Advisor manager.

The ideal candidate is a strong team player and innovative problem-solver, with a love for service and a passion for helping people navigate healthcare. You are self-aware, performance-driven, and thrive off of providing excellent customer service. You have mastered the art of communication and multi-tasking, and you enjoy keeping busy and gain energy from speaking with a diverse patient group.

What you'll likely work on:
  • Managing a high level of inbound calls, offering advice and guidance to new and existing patients
  • Helping new and existing members understand what services are available to them at One Medical and how to best take advantage of everything the practice has to offer.
  • Leveraging knowledge of One Medical to carefully pair patients with medical providers, resulting in long-lasting relationships.
  • Assisting patients with navigating the intricacies of their insurance so they feel ready to take on the (healthcare) world.
  • Embodying One Medical's mission to deliver extraordinary care in every interaction with patients and colleagues.

You'll be set up for success if you have:
  • At least 1 year of experience in high touch customer or patient facing roles, phones based customer service experience preferred
  • Excellent verbal and written communication and can adapt your approach to multiple groups
  • A high comfort level typing, navigating the internet and using multiple software systems
  • Resiliency, the ability to learn from failure, and make the best out of any situation
  • A positive, flexible attitude and are empathetic and open to feedback
  • Critical thinking - you understand nuance and can read between the lines
  • BA/BS degree (preferred) or commensurate experience


Benefits designed to aid your health and wellness:

Taking care of you today
  • Paid sabbatical after 5 and 10 years
  • Employee Assistance Program - Free confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues
  • Competitive Medical, Dental and Vision plans
  • Free One Medical memberships for yourself, your friends and family
  • Pre-Tax commuter benefits
  • PTO cash outs - Option to cash out up to 40 accrued hours per year
  • Competitive salary: the hourly rate for this position is $22.50

Protecting your future for you and your family
  • 401K match
  • Opportunity to participate in company equity programs
  • Credit towards emergency childcare
  • Employee Stock Purchase Plan
  • Parental Leave - One Medical pays 100% of base salary for 12 weeks
  • Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance
  • Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance

Schedule: availability 8am-6pm, Monday-Friday

This is a full-time position located in San Francisco, CA.

INDOPS1

One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.

Subject to applicable law, proof of COVID 19 vaccination is required for employees and contractors who interact with patients, access a shared office space or engage with other team members, except where a medical or religious accommodation applies.

One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster (English/Spanish) and Right to Work Poster (English/Spanish) for additional information.