Team culture at One Medical
One Medical’s culture is collaborative, welcoming, respectful, and centered on service. Employees across Clinical, Patient Operations, Allied Health, corporate, and technology teams contribute their expertise toward a shared goal: improving the healthcare experience.
The culture is built for people who value teamwork, adaptability, continuous learning, and patient-centered thinking. Employees bring different perspectives and skills to their work while staying connected through a common purpose.
At One Medical, culture is not separate from how the organization delivers care. It is reflected in how teams communicate, solve problems, support patients, and improve the systems they use every day.
Collaboration connects teams and care
Teamwork is central to the way One Medical operates.
Clinical and operational employees share information, coordinate care, and help patients navigate their next steps. Employees work across roles and functions to solve challenges, exchange knowledge, and create a more connected healthcare experience.
For Clinicians, collaboration is built into the care model. Dedicated support staff handle labs, coordination, and patient flow. This support allows Clinicians to focus more of their attention on patients while remaining connected to the colleagues supporting the broader care experience.
Clinicians are supported by multidisciplinary teams that help coordinate care, manage workflows, and support the patient experience. Depending on role and care setting, support may come from clinical, operational, and administrative team members working together to help patients navigate their care journey. This team-based approach helps Clinicians practice at the top of their license while focusing more of their time on patient relationships and remaining connected to the broader care team.
Because collaboration extends across teams, employees can draw on different perspectives when addressing patient needs, improving workflows, and contributing to shared priorities.
Respect shapes the employee experience
One Medical creates an environment where employees feel welcomed, respected, and able to contribute their perspectives.
Employees are encouraged to share ideas, ask questions, learn from colleagues, and participate in improving how work gets done. That creates a culture where people can contribute as individuals while remaining accountable to their teammates, patients, and shared goals.
Respect also shapes how employees work across disciplines. Each person brings different knowledge and responsibilities to the team, and effective collaboration depends on recognizing the value of those contributions.
While responsibilities differ by role, location, and business area, employees are connected by an emphasis on service, collaboration, and improving healthcare.
The care model reflects the culture
For Clinicians, the care model emphasizes relationships and quality. Clinicians have more time with every patient, standard rather than the exception, and One Medical prioritizes outcomes over volume with no RVU targets. NPs and PAs are trusted to lead their work within the care model and manage their own panels with full autonomy.
At the same time, the care model is intentionally designed around teamwork and support. Dedicated teams help coordinate key aspects of care delivery, creating an environment where Clinicians can spend more time building relationships with patients while collaborating closely with colleagues across disciplines.
Together, these practices demonstrate how One Medical's culture shows up in the structure of clinical work, not only in statements about workplace values.
Employees help shape innovation
Technology at One Medical is developed to support the people delivering care and the patients receiving it.
One Medical’s proprietary electronic health record, 1Life, is built by clinicians, designed around how you actually work. It is part of a broader commitment to providing purpose-built technology that actually supports your workflow.
Clinicians and teams contribute their perspectives to how One Medical’s tools, models, and roadmap evolve through ongoing feedback and collaboration.
You won’t just use our technology – you’ll help build it. This gives Clinicians a meaningful role in improving the systems they use. Their experiences help One Medical identify opportunities to strengthen workflows, care coordination, and the patient experience.
Learning continues throughout your career
Learning at One Medical begins with onboarding and continues throughout an employee's career. Depending on role, employees have access to orientation, mentorship, continuing education resources, leadership development opportunities, and support from colleagues across the organization as they build their skills and expertise. Employees also learn from primary care and domain experts across the organization through mentorship, collaboration, and knowledge-sharing opportunities that support continued growth throughout their careers.
Career development can take many forms. Clinicians may deepen their clinical expertise, mentor newer colleagues, contribute to quality-improvement initiatives, participate in specialty working groups, help define clinical best practices, inform the evolution of the care model, or pursue leadership opportunities that extend their impact beyond direct patient care.
Learning opportunities are tailored to employees' roles and career paths and include continuing education resources, clinical knowledge-sharing, mentorship opportunities, specialty forums, and leadership development experiences.
These opportunities allow employees to continue building their knowledge, contributing beyond their immediate responsibilities, and expanding their impact in ways that align with their skills and interests.
Belonging at One Medical
One Medical is committed to creating an environment where employees feel welcomed, respected, and supported. Employees bring different perspectives, experiences, and backgrounds to their work, strengthening collaboration across teams and helping create a more inclusive employee experience.
Employees can also build connections through Employee Resource Groups (ERGs), which are voluntary, employee-led communities that foster connection, support, and belonging across the organization. Participation is open to employees interested in building relationships, sharing experiences, and supporting one another. Employee Resource Groups include communities such as Black Excellence, Prism Coalition, Women at One Medical, Veterans, HOLA, SALAAM, Asian, Pacific Islander, and Desi American, and Disabled Employees Resource Groups. These communities help foster connection, support, professional development, and a stronger sense of belonging across the organization.
"I enjoy working at One Medical because of its staff. Whether it's a teammate or provider from my home office, a neighboring office, or even nationwide, everyone is always incredibly supportive. I can pop my head into someone's exam room or into someone's Slack/email message without hesitation or judgement. Someone is always willing to collaborate on a medical question, an EHR issue, or weekend dinner options."
Hayley Do, PA-C
"I also appreciate the culture of continuous learning and growth. Whether I'm developing new clinical expertise, mentoring learners, contributing to clinical programs, or helping colleagues navigate challenging cases, I feel supported in expanding my skills and improving care beyond the exam room."
Madeline Bell, MDFrequently asked questions
What makes One Medical different from other healthcare employers?
One Medical combines team-based care, purpose-built technology, and a culture of collaboration. For Clinicians, that includes more time with patients, dedicated support staff, and a focus on outcomes rather than RVU targets. Clinicians also help shape the evolution of One Medical's technology and care model.
How does One Medical treat employees?
One Medical fosters a culture built on respect, collaboration, and service. Employees receive support through orientation and onboarding, ongoing learning opportunities, leadership development resources, and teams that work together toward shared goals. Resources and experiences vary by role and career path.
How does One Medical support new Clinicians?
One Medical supports new Clinicians through onboarding resources, mentorship opportunities, continuing education, leadership development programs, and opportunities to learn from colleagues across the organization. Resources and experiences vary by role and career path.
How does One Medical's culture support Clinicians?
One Medical's culture supports Clinicians through a team-based care model, dedicated operational support, and technology designed around clinical workflows. Clinicians have more time to build patient relationships, work toward outcomes rather than volume targets, and contribute feedback that helps improve tools and care delivery.
Can employees help improve One Medical's technology?
Yes. Clinician feedback helps inform how One Medical's technology, models, and roadmap evolve. Rather than simply using existing tools, Clinicians contribute insights that help improve workflows, care coordination, and the overall patient experience.
Does the employee experience differ by team or location?
Yes. Day-to-day responsibilities and experiences vary by role, team, location, and business area. While employees share common cultural principles such as collaboration, respect, and service, candidates can use the interview process to learn how those values show up within a specific team and position.
Is One Medical the right culture for you?
At One Medical, employees have opportunities to:
• Work with people who value collaboration and mutual respect
• Contribute to patient-centered healthcare
• Share ideas and improve how work gets done
• Learn from colleagues across roles and disciplines
• Use technology designed around the needs of care teams
• Help shape new approaches to healthcare delivery
• Connect your day-to-day work to a broader purpose
The interview process is an opportunity to learn how these cultural principles show up within a particular role, team, and location. Candidates should ask about team communication, day-to-day collaboration, onboarding, development, and the expectations associated with the position.
Ready to explore the possibilities? Search open roles at One Medical and find an opportunity that aligns with your experience, interests, and career goals.
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