Life at One Medical and Amazon

One Medical became part of Amazon Health Services in 2023, connecting its primary care model to a broader healthcare ecosystem focused on improving how people access, experience, and engage with care.

For employees, the most significant change is the scale of the organization supporting the work. One Medical remains focused on primary care while operating within a larger healthcare environment that includes care delivery, technology, operations, and patient experience.

The relationship creates opportunities for teams across the organization to contribute to healthcare innovation while remaining grounded in One Medical's patient-centered approach. Whether supporting patients directly or helping improve systems behind the scenes, employees play a role in shaping the future of healthcare.

One Medical's commitment to primary care remains unchanged. The organization continues to focus on building meaningful patient relationships, supporting whole-person care, and creating a healthcare experience built around relationships, convenience, and coordinated care.

For clinicians, that commitment includes outcomes over volume, with no RVU targets and more time with every patient as the standard, not the exception. The focus remains on delivering thoughtful, relationship-based care that puts patients first.

Across the organization, employees contribute to a team-based approach that supports patients at every stage of their healthcare journey. Whether working in clinics, Patient Operations, Allied Health, technology, or corporate functions, teams share a common goal: creating better healthcare experiences for patients and providers alike.

Clinicians at One Medical practice in an environment designed around patient relationships, quality care, and professional autonomy.

Dedicated support staff handle labs, coordination, and patient flow so clinicians can spend more time focused on patient care and clinical decision-making. NPs and PAs manage their own panels with full autonomy while collaborating closely with colleagues across the care team.

Technology supports the clinician experience without replacing the human connection at the center of care. One Medical's proprietary EHR, 1Life, was built by clinicians and designed around how you actually work. It helps streamline workflows, improve coordination, and keep the focus on patient care rather than administrative burden.

Patient Operations teams help create a seamless experience before, during, and after care. Their work supports scheduling, communication, coordination, clinic operations, and patient navigation.

These teams serve as a critical connection point between patients and care teams, helping ensure individuals can access the services, information, and support they need throughout their healthcare journey.

By contributing to a smooth and supportive care experience, Patient Operations employees play an important role in delivering One Medical's patient-centered approach.

Allied Health professionals play an essential role in supporting patients, clinicians, and care teams throughout the care experience.

Responsibilities include patient preparation, clinical support, care coordination, documentation, follow-up workflows, and collaboration across the clinic team.

Working closely with clinicians and patients, Allied Health employees help ensure care is coordinated, efficient, and centered around patient needs.

Corporate and technology teams support the systems, products, operations, infrastructure, and experiences that power One Medical's care model.

Their work helps strengthen clinical workflows, improve patient experiences, and support healthcare delivery at scale.

Employees across these functions contribute to purpose-built technology and operational improvements that help teams improve care delivery, patient experiences, and operational effectiveness.

Technology is an important part of how One Medical supports patients, employees, and care delivery. The goal is not technology for technology's sake. The goal is creating tools that improve coordination, reduce friction, and help patients and care teams stay informed.

One Medical's proprietary EHR, 1Life, was built by clinicians and designed around how healthcare professionals actually work. Purpose-built technology supports scheduling, communication, documentation, care coordination, and access to patient information.

You won't just use our technology. You'll help build it. Clinicians and teams inform the models and the roadmap through ongoing feedback and collaboration.

One Medical describes its culture as collaborative, respectful, and centered on supporting both patients and employees.

Across clinics and teams, employees work together to solve problems, share knowledge, and improve the healthcare experience. Teamwork, trust, and a commitment to delivering better care help shape how work gets done throughout the organization.

When evaluating a role, consider how the team's responsibilities, collaboration style, and goals align with your own professional interests and career aspirations.

One Medical is a strong fit for people who value:

• Building meaningful relationships with patients and teammates
• Working in a collaborative, team-based care environment
• Contributing to a healthcare experience built around strong patient relationships and better care experiences
• Using thoughtful technology that supports care delivery
• Continuous learning, growth, and professional development
• Opportunities to help improve the future of healthcare

Employees across the organization contribute to a care model focused on improving how people access, experience, and engage with care.

Before applying or accepting an offer, review the role carefully and consider how the responsibilities, team structure, and growth opportunities align with your personal and professional goals